FAQ
Frequently Asked Questions
Welcome to the Modieus Chic FAQ! Have a question? We’ve got answers. If you don’t see what you’re looking for, feel free to reach out to us at info@modieuschic.com — we're happy to help!
🛍️ Orders
Q: How can I place an order?
A: Simply browse our collections, select your size, and click Add to Cart. When you're ready, head to checkout and follow the steps to complete your purchase.
Q: Can I change or cancel my order after it's been placed?
A: We process orders quickly, but if you need to make a change, email us at info@modieuschic.com as soon as possible. We'll do our best to help before it ships!
Q: I didn’t get a confirmation email — what should I do?
A: Check your spam or promotions folder first. If it’s not there, contact us and we’ll resend it.
🚚 Shipping & Delivery
Q: Do you ship internationally?
A: Yes! We’re based in the Netherlands and ship across Europe and worldwide.
Q: How long does shipping take?
A:
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EU: 3–7 business days
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International: 7–14 business days
(Shipping times may vary depending on location and customs.)
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email.
🔁 Returns & Exchanges
Q: What is your return policy?
A: You can return items within 14 days of receiving your order. Items must be unworn, unwashed, and in original condition. See our Returns page for full details.
Q: How do I start a return?
A: Email us at info@modieuschic.com with your order number and reason for return. We’ll guide you through the process.
Q: Do you offer exchanges?
A: At the moment, we do not offer direct exchanges. You can return your item and place a new order for the correct size or style.
📏 Sizing & Fit
Q: How do I know which size to order?
A: Each product has a size guide — just click “Size Chart” on the product page. Still unsure? Message us and we’ll help you find the perfect fit.
Q: What if something doesn’t fit right?
A: No worries! You can return it within 14 days as long as it meets our return policy.
💳 Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and popular payment methods like iDEAL, Klarna (Pay Later), and more — depending on your location.
Q: Is your website secure?
A: 100%. All payments are processed through secure, encrypted platforms to keep your info safe.
💌 Collabs & Socials
Q: I’m an influencer/content creator — can we work together?
A: We’d love to hear from you! DM us on Instagram @modieuschic with your media kit or profile.
Q: Where can I follow Modieus Chic?
A:
Instagram: @modieuschic
TikTok: @modieuschic
Pinterest: Modieus Chic
Still have questions? We’re just an email away 💕
📧 info@modieuschic.com